MDLR – Fiasco
Little did Rajveer know that MDLR had only 4 operational flights all over India out of which only 3 are functional.
The clock ticked 2pm on 26.09.09 when Rajveer received a text message on his cell phone informing that his Goa – Delhi 8pm flight had been re-scheduled to 9.30pm. The former day, the flight had been cancelled at 8pm itself so the outcome of the text message was positive and raised some hopes rather than dejection.
Rajveer was getting married the next day in Delhi and just could not afford a flight cancellation. Even a mere thought of it was atrocious. It took exactly 3 more hours for MDLR to get Rajveer into that state. Yes, they finally cancelled the flight at 5pm! Rajveer was now living his worst nightmare. He was shell-shocked. He being able to attend his own marriage was now a question mark. He called up the airport office of MDLR incase they could accommodate him in some other airlines. They declined to do that. Rajveer had to travel all the way to the airport to book a subsequent flight to Delhi through another airline. Eventually, he reached for his wedding!
MDLR – Murli Dhar Lakh Ram Group, has now ventured into the hotel industry with an aspiration to have their own chain of MDLR hotels. Rajveer did not find it surprising that they provide passengers with complementary food during the journey, just a promotional event for the hotels he thought.
There must be a lot of people travelling for business meetings. What about them? What about the people who take MDLR as a connecting flight to go abroad? Who takes their responsibility? Refunding the amount is not the only worry of the passengers.
This is a serious case and the Ministry of Civil Aviation should look into the matter. Masses travel by flight mostly in emergencies and last minute cancellations can lead to grave personal or business losses. The fact that MDLR had cancelled their flights to Delhi on 3 consecutive days speaks volumes about their tardiness. And one cannot argue with the airport officials for the cancellations. The higher authority needs to be cautioned. If they are not interested in the airline business then MDLR should shut it off.
My Life, as I live it. 